February 15, 2010

Should CEOs and executive directors use social media?

Beth KanterThe NASSCOM India Leadership Forum has multiple tracks based on theme. I was asked to facilitate a session on the question, “Should CEOs and Executive Directors Use Social Media?”

To prepare for this session, I asked colleagues in the US to share their collective wisdom so we could see the US perspective. In addition, during a roundtable on social media at the conference, I was fortunate to meet social media experts in India (@nirav, @amnigos, @pranavbhasin, @paritoshsharma and @avinashraghava), who shared some examples.

For social media to have full impact, it needs to scale within an organization. Your organization’s social media strategy should be not implemented by one lonely intern sitting in the corner of your communications and marketing department.

You may be wondering if that means that your executive director and CEO needs to write a blog or have their own Twitter account to share their wisdom. I think it depends.

There are definitely some benefits to having your executive director or CEO being present on social media channels. They can provide a human face to your organization’s work, a unique viewpoint, and serve as a thought leader in your field. And if your organization finds itself in the middle of groundswell or if there is a major news event or a public relations crisis happens and it is being discussed on Twitter or other social media spaces, your CEO can join it without having to get up to speed. Continue reading