In Content Marketing for Nonprofits, nonprofit strategist Kivi Leroux Miller mentions a study by Jen Shang.

Shang researched philanthropic behavior and uncovered nine adjectives Americans use to define a good person:

1. Kind
2. Caring
3. Compassionate
4. Helpful
5. Friendly
6. Fair
7. Hard-working
8. Generous
9. Honest

As you can imagine, the process of going from awareness about an issue to taking action — donating, volunteering, etc. — involves a complex psychological process.

And many times this process doesn’t move along as fast as we’d like.

Why emotional words matter

Your community acts when emotions are triggered. And while words might not be as powerful as images and video, they do have a triggering effect, according to neuromarketers.

Aside from buying Kivi’s book right now, put aside some time this week to update your organization’s content strategy, as well as your website copy and email messages.

Make sense? What do you think?

The post Nine simple words to boost your end-of-year appeals appeared first on Socialbrite.

Two persuasive techniques to encourage big giving

Guest post by Frank Barry
Blackbaud

Year-end fundraising is a big deal.

About one-third of all charitable giving happens in the last three months of the year with 34.8 percent of all online fundraising happening in Q4. December accounts for over 20 percent of the total (see complete Online Giving Research).

But we’re already into the second week of December, you say. Time is running out!

What can you do now to kick-start — or resuscitate or rejuvenate — your online fundraising efforts for the final fundraising push? Here are two extremely effective tactics based on persuasion principles you can use to generate more positive responses to your year-end fundraising appeals.

Social proof: People do what others do

Granted, the above isn’t an example from a nonprofit fundraising campaign, but it’s still a great example to learn from and apply to year-end fundraising. First off, I might buy one of these bags some day – I mean any person who travels knows how important power is.

Second, the Kickstarter project (see it in action here) uses the power of social proof to encourage others to participate. By showing how many people have backed the project and the amount raised, they are letting new visitors know that this is a project worth supporting.

Essentially, social proof adds credibility and helps people take action because people tend to do what other people are already doing.

Fundraising translation: Show how many people have donated and how much you have raised online (along with a goal and a deadline so people know where you’re headed). People actually want to see how well your online fundraising campaign is doing. Take note of what what successful peer-to-peer fundraisers have been doing for years now.

Scarcity: Perceived scarcity will generate demand

The second thing Kickstarter projects do well is create scarcity using incentives (and tie it to social proof. See the “Limited (1 of 250 left)” image above for an example).

By giving potential backers the ability to pledge various amounts from $1 all the way up to $10k+ (seen in right column at Kickstarter), but limiting the number of incentives that come with higher level backing amounts (i.e., only one person gets the behind-the-scenes tour for their $5k pledge), they’re both giving people cool prizes for backing the project and creating a situation where people need to act quickly.

Giving levels and fundraising incentives are not new to year-end fundraising, nor are they new to online fundraising in general, but tying everything together online in this way isn’t something we do well … just yet.

Fundraising translation: Add an element of scarcity to your your online fundraising campaign (read: donation form and/or campaign micro-site) by adding giving levels as well as incentives, but make sure to create scarcity by introducing smaller amounts of more enticing incentives for larger gifts.

Your turn

Where have you seen social proof and scarcity used well in fundraising? Have you seen any good end-of-year fundraising campaigns using these two persuasion techniques?

The post Kick-start your end-of-year fundraising appeared first on Socialbrite.