How your nonprofit can promote followership and build deeper relationships

Target audience: Nonprofits, NGOs, foundations, cause organizations, businesses, brands, individuals, social media consultants, individuals.

I don’t think I’ve ever worked with an organization quite like Epic Change. Founder Stacey Monk believes that “intention makes a powerful difference.” Epic Change is really all about intention: intention to build, fund, and support a school that literally changes the lives of children. Intention to listen. Intention to include everyone who wants to be part of the organization, and let everyone own this thing called Epic Change.

Epic Change is an example of an organization that really gets the idea of following its members, and intentional listening. Allison Fine recently wrote about this concept of “followership.” The bottom line, as Allison puts it, is to “follow or become irrelevant.” If your organization isn’t willing to listen and include its followers, then it may well become irrelevant. As we’ve written before, Epic Change is anything but. Stacey and co-director Sanjay Patel invite anyone who is “heartfully connected” (Stacey’s words) to become part of every online campaign, from planning through execution. They have three signature events: To Mama With Love, LalaLove, and now, Epic Thanks. Followers’ ideas are listened to seriously and included in the final product. In turn, Sanjay and Stacey also bounce their ideas off of the group and ask for feedback, always listening and always respectfully incorporating ideas. What has become Epic Thanks is truly a result of great followership.

One example of followership is the gratitude dance idea. Sanjay Patel posted a video of the dance within the Epic Thanks planning group. Within minutes, the conversation within the planning group evolved from “I’m so not dancing” (me) to “what if we had a dance-off?” (Stacey) to” let’s make a thank-you dance video if we hit our target amount!” And, of course, Stacey replies, “Let me see what we could build to host the video…may be able to get something up tomorrow.” Later that day, Stacey writes that she’s already filmed Leah, Gideo, and Mama Lucy (from the school) dancing and ready for their final thank-you dance video.

‘Tis the season to embody followership

I cannot think of a better example of followership than Epic Change. This Thanksgiving season, as in years past, Epic Change is raising money to support the Shepherds School in Arusha, Tanzania. The past three years, Epic Change has supported the school through a worldwide gratitude event called Tweetsgiving. It raised thousands of dollars to build and support the Shepherds Junior School, a primary school. Now the kids who had nowhere to go for an education are hoping that their dreams of becoming lawyers, doctors and astronauts will continue with a secondary school education. The kids who started in fifth grade three years ago are ready for secondary school, but there is no secondary school in Arusha that will nurture and support these dreams. I met two of these students, Leah and Gideon, when they came to Boston two weeks ago with Mama Lucy. If I do nothing else, I want them to have a chance to make their dreams come true.

So here’s my promise: I’ll dance if I reach my fundrasing goal of $100 for Epic Thanks. Please consider donating any amount, even $1, to a worthwhile cause. And to an organization that supports followership, intention and children’s dreams.

I’m a terrible dancer, so this could get interesting. (But not as bad as Matt, apparently.)

Photo at top by Stacey Monk, Epic Change, 2007

The post The power of dedicated thanks & gratitude appeared first on Socialbrite.

JustCoz, Twibbon, Google Docs were among tools used for community engagement

Guest post by Amy Sample Ward
Membership Director, NTEN

Every campaign, every organization, every individual engaging with others online has a set of tools and techniques they’ve learned from and rely on every day. Building community and maintaining engagement is often a full-time job – even if it goes unpaid.

Epic Change is no different. The To Mama With Love campaign saw them try some new tools as well as some trusted favorites, even with no budget and lots of volunteer time.

Twitter is a major part of Epic Change campaigns and their daily engagement plan. To Mama With Love is no exception – but, as Stacey Monk, CEO of Epic Change, reflects, “It’s a much different medium than it used to be.”

Two or three years ago, you could have a conversation out in the open and have people organically join in. It’s much more challenging to do something like that now. The 2011 To Mama With Love activity on Twitter was driven primarily by people very close to the campaign, whereas the first Tweetsgiving was driven by people Stacey didn’t know yet or hadn’t invested time cultivating relationships with.

More than 180 people with over 635,000 total followers signed up to participate by authorizing Epic Change to post via their Twitter account using JustCoz, an online relay system that lets you donate a tweet a day to help raise awareness for causes that matter to you.

While there were a few instances of serendipity – where notable JustCoz participants like prominent technologist & entrepreneur Jeff Pulver (who has over 400,000 followers) were retweeted by followers like Cisco CTO Padmasree Warrior (who has nearly 1.4 million followers) – Stacey points to the difficulty in getting people to join in the conversation on Twitter.

Some messages sent by Epic Change via their 180+ JustCoz participants would get zero response — from over 635,000 total followers. “No one seems to be listening anymore,” Stacey said.

By comparison, when Epic Change launched the original TweetsGiving in 2008 – when Stacey herself had far fewer followers & the Twitter ecosystem itself was exponentially smaller – the campaign generated over 3,000 tweets in just 48 hours.

Twitter should be used for cultivation, not broadcasting. Stacey uses it for one-to-one personal connections. She explains that when they first approached Twitter, they thought it would be a way to amplify voices of people who weren’t being heard. Now it seems like no one will be heard.

JustCoz: Relying on focused engagement

Twitter was thought of separately than JustCoz for just this reason. Focused engagement, with direct messages, replies and retweets, required a different process and purpose than broadcast messages.

The limitations of JustCoz include the ability to send messages only once every 24 hours (meaning, at least 24 hours must pass between messages), messages go out through all authorized accounts at once (there’s no option to stagger posts) and you have only one message (there is no segmenting).

In Stacey’s opinion, the most helpful tweets are the ones written authentically from the first person. You can’t do that when you’re mass-tweeting.

Stacey and her team thought JustCoz could be a good way to get people involved and start generating buzz before the site actually went live, and then maintain some messaging throughout the campaign.

How did it go? Well, like much of social media, it depends on the message. Here are a few of the examples:

• When we asked people to join by tweeting, because it was easy and different, we went from 20 to 180 people who had signed up to let us tweet through their accounts.
• When we tweeted with the ask “write a love note,” we generated more responses to that during the campaign than actual campaign messages.
• We thought we could generate a conversation but it didn’t happen. That may have been because the “tweeter” of the message wasn’t aware that they’d tweeted anything, so couldn’t carry on the conversation. Stacey offered that it would be helpful if JustCoz participants received a direct message any time a message was sent from their account.

Twibbon, Pitch Engine and blogger outreach

Epic Change also incorporated Twibbon into the To Mama With Love campaign. Supporters simply connected their Twitter profile with Twibbon on the TMWL Twibbon page, and the tool updated the Twitter profile picture of the user with an overlay that included the campaign logo and hashtag. According to the Twibbon profile for TMWL, 667 users added the badge to their pictures.

In addition to Twitter, two volunteers created separate press releases about the campaign on PitchEngine to spread through their networks. Stacey does feel that it’s a useful and simple tool that can help spread your story, but had there not been volunteers in the public relations industry involved in the group, she may not have made the time to use the platform.

When it came to blogger outreach, a Google Doc was the preferred and successful tool. They were able to update it at any time with all the information necessary to reach out to, orient and support bloggers spreading the message about the campaign.

The first TMWL campaign used a highly customized WordPress site. To incorporate the level of functionality and customization they wanted for the 2011 campaign, Epic Change recruited a volunteer developer to redesign the site in PHP.

They did not have a preference in mind for the redesign when it came to the programming language, just a clear understanding of what they wanted supporters to be able to do. That directed the build. PHP was selected because that’s what the developer volunteering to contribute the tremendous amount of work and hours was most comfortable with.

The team had about six to eight weeks of development from mock-ups to live site. But, again, that was with incredibly capable developers passionate about the work and campaign. In most cases, it should be noted, the process would take longer. An important contributing factor to the speed at which they could build the site was their clarity around what they wanted and needed; they never changed their minds or redesigned aspects during the process.

Bit.ly was another major infrastructure component, Bit.ly is a URL shortener that allows you to track your links across social media as well as customize the shortened link. Epic Change had an organizational account and almost always gave a URL they were using in email, Facebook or Twitter a unique URL that matched the content or ask. Especially when it was a URL to pages they would reference often, like the sign-up pages to join the volunteer team, creating the shortened URLs helped them share easily while making it easy for supporters to share appropriate links, too.

The third part of the TMWL infrastructure was Radian6, a social media monitoring service. Radian6, which was acquired by Salesforce on March 30, sponsored the campaign by providing Epic Change with free access to the monitoring tool. This allowed Stacey and the team to have real-time access to detailed metrics, making it possible to revise the messages & tactics on the fly.

Manymoon: Project management app connects to your Google accounts

Planning tools abound, especially for small teams looking to use a Web-based tool to keep everyone connected and informed at any time, from anywhere. Epic Change used four planning tools, but much of the work was really in just two: a private Facebook group and Google Docs.

With the intention of using a project management tool to be organized and purposeful before the campaign, and during, Stacey set up the team with Manymoon, a project management application that connects to your Google apps/Gmail accounts. Stacey felt it was a great tool, but they didn’t use it effectively. Furthermore, asking volunteers to master a tool that’s not entirely intuitive — that’s the biggest fault with most every project management tool on the market — is a stretch. Ultimately, Manymoon was helpful for putting the plan together between Stacey and Sanjay. They will look for another tool to use next time specifically for site development planning.

Stacey found that what they were trying to do in a project management space wasn’t really project planning, but organizing the volunteers and volunteer opportunities. As such, creating Google Docs let them have varying levels of privacy for different documents – some were intended to be shared publicly, others with just the team and so on – as well as update content easily and in real time. Some of what they used Google Docs for included:

• A new form for supporters to sign up for various missions
• Information for bloggers
• Information about the campaign and how to get involved

To make the Google Docs even easier to share, Stacey created custom URLs for the pages using Bit.ly.

The bulk of the communicating, organizing and planning – both before the campaign launched and during – was carried out through the private Facebook group. Stacey was already participating in private groups to have an idea of the functionality and options and found private groups could be really engaged – especially because of the functionality and layers of notification settings that Facebook provides across the platform.

One aspect they were dissatisfied with about the Google Group from the 2010 campaign was the broadcast feeling of the emails, often resulting in Stacey being the only one to start a conversation or share a message. On the flip side, they found the Facebook group allowed for people to start their own threads and conversations. This wasn’t because of any difference in permissions between the two platforms but because discussions in Facebook’s groups are all visible and non-linear, whereas email can often lead to conversations getting muddled or people reading and following without responding.

Using both Facebook and Google for groups

Stacey struggled with the decision to commit so much time, energy and focus on Facebook during this campaign because of the ethical questions around the site’s practices regarding personal privacy, data sharing and so on. They had a lot of conversations around whether they wanted to be in there; they knew there were people who would have participated but do not want to be on Facebook. It was a difficult decision that meant people would be left out.

Despite the downside, they do want to nurture the group that formed there in between campaigns and get people involved further ahead of time for the next campaign. Ideally, though, Stacey says she’d like to see something that is equally useful and easy to use, but that will allow everyone in. She’d like to have the option of choosing both utility and ethics.

Since the Facebook group kept most of the supporters and volunteers engaged throughout the day with updates, idea sharing and feedback, the Google Group was used mostly for major updates to ensure that important announcements made it through to everyone involved. Since Facebook’s notification settings can be set to receive no email updates from groups, Stacey felt it was important to send periodic updates through the Google Group as a supplement, even though it was not very good for conversation. She thinks they may move to MailChimp next year.

Because it is a fundraising (and love-sharing) campaign, it could be argued all of the tools are fundraising tools. But, as for specific technologies used for transactions, there were just two: bitcoin and PayPal.

Representatives from bitcoin, a peer-to-peer currency exchange, reached out to Stacey before the campaign. Epic Change decided it could be an interesting way to allow for donations, so they added it to the TMWL site. Ultimately, only one person used it. Since it does not require extra work or management by Epic Change, they may continue to offer it for their campaigns and measure any growth in interest.

PayPal was the the workhorse, as it managed all of the donation processing. PayPal offers reduced fees for 501(c)3 organizations and is a flexible tool for donors (not requiring a PayPal account, for example).

Have you used any of these tools? Please share your questions and your experiences!

Related

• Plant the seeds of hope wherever you can (Socialbrite)

• 5 lessons from a crowdsourced birthday party (Socialbrite)

• Why you need to share your story (Socialbrite)

The post Lessons learned from the To Mama With Love campaign appeared first on Socialbrite.

Storytellers for Good: Mama Hope from Storytellers For Good on Vimeo.

Now that Thanksgiving is upon us, I want to leave you not with a request for a campaign donation for a worthy cause, but with a thought:

What can you do to help change the world? Because the potential to change the world resides within each of us.

Two quick stories about mothers:

In the video above, Storytellers for Good (which we’ll profile here next week) traveled to Kenya to tell the poignant story of Nyla Rodgers, founder of Mama Hope, a nonprofit community development organization that helps develop self-sufficient communities in Africa. Watch it and be moved as the filmmaker connects one woman’s journey to a universal truth.

A second mother that springs to mind at Thanksgiving is Mama Lucy of EpicChange.org and EpicThanks. A year ago we wrote about Tweetsgiving and how Mama Lucy’s efforts brought the Shepherd’s Junior School to a town in Tanzania with the help of Stacey Monk, her team and people like you. (Stacey’s To Mama With Love campaign appeared at the top of Mashable’s list of 9 Creative Social Good Campaigns Worth Recognizing.)

Some 400 young students attend the school, and now it’s ranked #2 out of 123 schools in the region.

But the story doesn’t end there. My colleague Janet Fouts writes:

Now there’s a new issue with the school. Primary education ends at grade 7 in Tanzania and next year the kids will finish their final year at Mama Lucy’s and if they test well the government will place them in available spots in new schools. Many public secondary schools are severely lacking in Tanzania and to take these kids from a great program and drop them into a school lacking in teachers and teaching materials could cut their promise short. The school needs to add classrooms so the children can continue their educations in the quality and supportive environment they need to reach their potential.

You can help out by donating to Epic Change and following them on Twitter, Facebook and at their blog.

Or, you can help out Mama Hope. Or some other effort that could use a connection. As the Epic Thanks page puts it:

“TweetsGiving was never about twitter or social media. It’s about the gratitude in our hearts, and the transformative power our thankfulness can have when we share it with one another. It’s about cultivating a deep sense of for those remarkable souls who create hope in our world. That’s why this year, TweetsGiving becomes Epic Thanks.” Look for the #epicthanks hashtag.

The thanks shouldn’t end this week. Janet rightly asks: Why isn’t every day the season for giving? Find whatever is inside yourself today to make the world a better place.

The post Plant the seeds of hope wherever you can appeared first on Socialbrite.

The secret: Moving up the Ladder of Engagement

Whole Foods is among those sponsoring a Mother’s Day fundraising campaign on Twitter. Whole Foods is donating a $1 for each retweet of this tweet to support The National Domestic Violence Hotline. I call this type of fundraising campaign the sponsored Tweet approach, where potential donors do not have to open their own checkbooks but instead retweet or use a hashtag to leverage a donation from a corporate sponsor to a charity. One of the earlier examples of this was the HoneyBees Campaign on Twitter sponsored by Haagen-Daaz Ice Cream. (See Juilos Vasconcellos’ analysis.)

With all fundraising and activist campaigns, I think it is important to think of your conversation and messaging strategies in the context of the Ladder of Engagement – whether you are focusing on one campaign or your fundraising campaigns for the whole year.

Think about all the various ways your organization interacts with different groups of people through its communications and fundraising efforts – through social media or other traditional channels. You will no doubt discover that some people engage with you lightly and others will engage with you more deeply. Face it, not every single person your organization touches will have the same level of passion or interest in your program. And, that is not a problem, it’s just the way it is.

To be successful in integrating social media into your fundraising channels, you need to use different techniques, tactics and tools to map to the person’s level of interest. You need a portfolio of approaches or maybe even campaigns that meet people where they are at and help get them more engaged with your cause and organization.

Single Call To Action: Spread Awareness

The Whole Foods sponsored retweet donations is focused on a lower level of engagement, simply spreading the message. This type of campaign is a win-win for sponsors and for nonprofits that need to boost awareness of their issue and have just started dipping toes into the social media waters.

What is missing is some mechanism for the nonprofit to reconnect with those who are retweeting the message and engage and educate them, perhaps getting them to the point of making a donation, volunteering or signing up for a newsletter.

Integrated Call To Action: Spread Awareness and Donate

My colleague, Geoff Livingston, recently wrote an analysis on Mashable about Twitter’s new social good initiative Hope 140. The first effort was the #EndMalaria campaign that used the TwitPay platform for donations, creating a combined call to action that asked Twitter users to retweet by donating $10. The Case Foundation matched donations with a $25,000 grant. The effort raised over $11,000.

Ecosystem of Calls To Action: Spread Awareness, Donate, and Create Content

Another example of this combined called to action comes from Epic Change and its “To Mama With Love.” Their call to action focuses on donating and user-generated content. What I think has made this campaign catch on is that it is powered by love or an emotion we feel for our mothers or being a mother. Also, Tweetsgiving has been building and cultivating a network and has now has a cadre of people who are engaging in a deep way by encouraging peers to participate.

Conclusion

It is important to understand that these levels of engagement are part of an ecosystem. While fewer people may reach the very highest levels of engagement because of the time commitment, personal connection or interest, those with lower engagement are important to the ecosystem because they spread awareness. Recognize and appreciate people where they’re at, and work to get more people engaged as you strive to gently nudge them further up the rungs of your ladder.

This takes a combination of tactics and approaches – from one-on-one relationship building to more broadly spreading your message. You need also take into account where you are in developing your network at all times. You should be nurturing those higher levels of engagement outside of campaign mode. You also need metrics and measurement to see what works in terms of moving people up the rungs!

What is your repertoire of engagement techniques to inspire people to move up the ladder? Are you thinking about it one campaign at a time or as an ongoing activity that includes campaigns? How do you balance your social media strategy so it includes both low and high levels of engagement?

Cross-posted from Beth’s Blog.

The post How to make Twitter campaigns more effective appeared first on Socialbrite.

Guest post by Frank Barry

As the Web becomes more social in nature, people grow to expect more social behavior on your website. Have you thought about how that affects you? Or how it affects the way people give online through your site?

Here are a few things to get you started. Hopefully they’ll give you ideas about how you can make the online giving experience more social for your donors! Once you’ve put some thought into it, I’d love to hear what you’ve decided to do (or please share a link in the comments if you are already doing some of these things).

Follow the rules

There are some well defined guidelines that everyone needs to know, but I’m not going to rehash this because it’s been covered well by the industry leading  Nielsen Norman Group in their study Donation Usability: 58 Design Guidelines for Improving the Donation Process and the Usability of Essential Information on Charity and Non-Profit Websites. You can read more about it on Steve MacLaughlin’s Blog.

For now, here are a few key points you can’t miss when it comes to making the online giving process more social.

• Explain why someone would be interested in donating.
• Use real examples of people you have helped and situations you have improved.
• Provide information about your organization’s presence on social outlets so users can connect with you on them.
• All this info shouldn’t live right on the page where the donation form is. Just make it easily accessible from the donation form.

Simple is always better

You’ll make it complicated for people to share if it’s complicated to give. Keep the goal in mind: You want people to give. Then you want people to pass on the opportunity of giving to their friends and family. Here are five quick tips. (Some thoughts on simplicity by Chris Brogan.)

• Don’t use too many fields or have too many options. You don’t need to collect three different addresses and info on where a person went to school when they give. Less is more.
• Don’t make your form multi-step. Keep it to one page and one step. Too many steps equals too many ways for a person to fall out of the process. Browser issues. Boredom. Distraction. See?
• Don’t use extraneous text/imagery. It’s a fact that giving people too many things to do or look at distracts them from the main goal. Keep it clean and simple.
• Always confirm payment immediately. Doing this makes people feel secure and confident in their decision. Security and confidence make people more inclined to share with others.
• Send an email confirmation quickly. This closes the deal and gives you an opportunity to thank a person for their time and money. A very important step! It’s also a great opportunity to ask the donor to share what they’ve done with their network (remember, their networks matter).

Make it shareable

Think back to the first point: Follow the rules. Explaining why someone would want to give and how you are making a difference makes people want to share with others. It gives them something to share. If people are giving to you it’s likely they’ll want to share that opportunity with their friends and family. Now it’s your job to make it easy for someone to do so.

Here are a few ideas.

• Don’t make people give to share. Check out what Tweetsgiving did. They asked people to tweet what they were grateful for with a link back to www.tweetsgiving.org – this helped to spread awareness.
• Use the AddThis plug-in on the donation form and the onscreen confirmation pages. It’s simple to add and makes it very easy for people to share via numerous social networks and email.
• Provide a way for people to share in the confirmation email. That is, use forward-to-a-friend type functionality and links to your Facebook and Twitter pages.

Go the extra mile

There are a couple things that have been cropping up more and more with social media campaigns and online giving: the idea of showing social proof and creating a friendly competition right your online giving pages.

• Social mentions / social proof – Showing social proof helps potential donors feel safer and builds excitement around the cause. If you see that something is “popular,” you’ll probably be more likely to join in, right? Check out what Epic Change did with Tweetsgiving (see top right area where it says “22,605 Thank You Notes”).
• Friendly competition – For some reason people like competition. It helps foster engagement and community (when friendly of course). Again, check out what Epic Change did with Tweetsgiving: See the “Top Turkeys” section in the lower right.

Discussion: What else have you seen going on? What’s caught your eye? What’s been working for you?

If you don’t want to miss out on the 31 Day Challenge To Optimize Your Blog With Social Media, please sign up.

Cross-posted from JohnHaydon.com.

The post How to make giving on your site more social appeared first on Socialbrite.

People will donate to a shared cause in honor of that for which they are most grateful. Funds raised will go to support the work of Mama Lucy Kampton (@MamaLucy), a change maker who has transformed her community in Arusha, Tanzania, through her school, Shepherd’s Junior.

Learn more and show your gratitude!

Scheduled for Nov. 24–26 (Tuesday to Thursday), the 48-hour event created by Epic Change will encourage participants to express their thanks using online tools and at live events. In honor of the people and things that make them grateful, guests will be invited to give to a common cause at events held across the globe.

Why TweetsGiving?

Last year, funds from TweetsGiving helped build a classroom in Tanzania. This year, the Epic Change team is working on building a technology lab there. 

Earlier this month, we interviewed Avi Kaplan from Epic Change and asked him what they were planning in Africa.

What are you up to right now in Africa?

We just spent three weeks at Shepherd’s Junior near Arusha, Tanzania setting up a technology lab and wireless internet at the school. Together with our fabulous volunteers Melissa & AJ Leon of theLacProject, we taught the students and teachers about computers and social media. The students of Class Five at the school are now on Twitter and Tumblr and you can follow them all by clicking their pictures in this blog post. The internet has opened up the world for these students and their teachers are increasingly using the web in their curriculum.

For more details from our recent work here, including video, photos and more in-depth coverage of all about the work we’ve been up to in Tanzania on the “I <3 Epic Change” Blog created by theLacProject and in a recent article in the Huffington Post.

Get involved

Here’s how to get involved:

• Attend a gratitude party
• Spread gratitude on the web
• Host a gratitude party
• Join the TweetsGiving Community

Look for more information about TweetsGiving next week on Socialbrite.

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