January 9, 2013

6 reasons your nonprofit should be a Big Listener

by Guest

Upwell, a pilot project focused on ocean conservation, discovered how to implement the practice of ‘big listening’ to inform and measure campaigns. Read up on six ways big listening can help your organization stay on top of conversations. Continue reading

October 31, 2011

How to use Twitter to monitor your brand

by Lindsay Oberst

Target audience: Nonprofits, NGOs, cause organizations, social enterprises, businesses, brands, bloggers, social media managers, individuals.

This is part of our ongoing series on how organizations can get the most out of Twitter. Please see below for other installments in this series. Continue reading

October 17, 2011

Best Twitter dashboards for nonprofits

by Lindsay Oberst

As Twitter becomes part of your routine — and especially if you manage multiple accounts — it’s easy to feel as if you’re floundering in the incessant flood of information. But a good Twitter dashboard (sometimes called an application or client) gives you access to your accounts in one place and can help you stay afloat by making it easier to monitor, plan and track updates and conversations. Continue reading

June 24, 2011

Find the influencers who matter most to you

by Shonali Burke

There’s a lot of discussion these days around influencers. With the proliferation of social media, it’s no longer just about generating the conversations online, but now it’s also about who’s talking about you and what they’re saying. It can be helpful to keep tabs on those influencers so that you can engage with them, as well as get feedback on your work. Continue reading

January 13, 2011

How to build & manage a monitoring dashboard

by JD Lasica

Last year a study of the 200 largest U.S. nonprofits and found that they’re using social media at a faster clip than the business community or academia for the third year in a row. Some 8 percent more charities are monitoring social media over the previous year’s figures. (See the 10-page findings from UMass Dartmouth — PDF.) Continue reading

January 12, 2011

10 paid social media monitoring services for nonprofits

by JD Lasica

Search engines and free monitoring tools can help you find mentions of your brand easily, but if you want to take your social media efforts to the next level, you may want to consider using a social media monitoring vendor. Continue reading